Your privacy matters

1. Who we are

The Deben Dog Hub is a secure dog field based at:

The business is registered at:

If you have any questions about this privacy notice or how your personal information is used, contact us:

• Email: hello@thedebendoghub.co.uk
• Telephone: 07498 338887

2. Information we may collect

Depending on how you interact with us, we may collect:

• Your name.
• Your email address.
• Your telephone number.
• Information you provide when making a booking, including booking dates, times and relevant booking details.
• Information you provide about dogs attending your booking where required for the service.
• Messages and information you send through our contact form, email, telephone or social media.
• Records of bookings, cancellations, rescheduling and customer-service communications.
• Technical website information such as IP address, browser type, device information and cookie data where applicable.
• Marketing preferences where you have chosen to receive marketing communications.

3. How we use your information

We may use your personal information to:

• Process and manage your booking.
• Take and confirm payment.
• Send booking confirmations and reminders.
• Send gate access information for your visit.
• Contact you about changes, cancellations, safety issues or other matters relating to your booking.
• Respond to questions or enquiries.
• Keep appropriate financial, booking and business records.
• Manage disputes, complaints, safety incidents or insurance matters.
• Improve our website and services.
• Send marketing communications where we are legally permitted to do so.
• Meet legal and regulatory obligations.

4. Our lawful bases for using your information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

Where we need your information to provide the booking or service you have requested.

Legal obligation

Where we need to retain or use information to comply with a legal requirement.

Legitimate interests

Where using your information is reasonably necessary for operating and protecting the business, provided your rights do not override those interests.

Consent

Where you have freely chosen to give permission, for example for certain marketing or cookie-related activities.

5. Booking information

Our online booking service is provided using SimplyBook.

When you make a booking, information entered into the booking system may be processed by SimplyBook on our behalf so that your booking can be created and managed.

This may include your name, contact details, booking details, communications and other information required to provide the service.

We use this information primarily because it is necessary to perform our contract with you.

6. Contact enquiries

If you contact us through the website, email, telephone or another communication channel, we use the information you provide to respond to your enquiry and manage any subsequent communication.

Our website contact form may be processed through the hosting or form service used by this website.

7. Payments

Payments are processed using third-party payment services connected to our booking system.

We do not need to receive or store your full payment-card details ourselves where payment is handled directly by a payment provider.

Payment providers may process information in accordance with their own privacy policies and legal obligations.

8. Marketing communications

We may occasionally send news, offers or other marketing communications where we have a lawful basis to do so.

Where consent is required, we will ask for it before sending those communications.

You can unsubscribe or change your marketing preferences at any time.

Transactional messages relating directly to your booking are not marketing communications and may still be sent where necessary to provide the service.

9. Cookies & website data

Our website may use cookies and similar technologies to provide website functionality and, where enabled, understand how visitors use the site.

Some embedded third-party services, including booking tools, may also use cookies or similar technologies.

Where the law requires consent for non-essential cookies, those technologies should not be activated until you have made your choice.

More information about the cookies actually used by this website will be provided once the final analytics and third-party integrations have been configured.

10. Who we may share information with

We may share personal information with organisations that help us provide and operate our services, including:

• Our online booking provider.
• Payment processors.
• Website hosting and form providers.
• Email or communications providers.
• IT and technical service providers.
• Accountants, insurers or professional advisers.
• Government bodies, regulators, law enforcement or other organisations where disclosure is legally required.

We do not sell personal information to third parties.

11. International transfers

Some service providers we use may process or store information outside the United Kingdom.

Where this happens, we will rely on appropriate safeguards or another legally permitted transfer mechanism where required by UK data protection law.

12. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, insurance and dispute-resolution requirements.

Different types of information may therefore be retained for different periods.

We periodically review the information we hold and delete or anonymise information that is no longer required.

13. Keeping your information secure

We take reasonable steps to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.

We also expect service providers processing personal information on our behalf to use appropriate security measures.

14. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights over your personal information.

These may include the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete personal information in certain circumstances.
• Ask us to restrict how information is used in certain circumstances.
• Object to certain types of processing.
• Request transfer of certain information where applicable.
• Withdraw consent where processing is based on consent.

You can exercise your rights by contacting us using the details provided in this notice.

15. Complaints

If you are concerned about how we use your personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO website.

16. Changes to this privacy policy

We may update this privacy notice when our services, suppliers or legal obligations change.

The date at the top of this page will show when the notice was most recently updated.